This policy explains the sales, delivery, cancellation and returns conditions for POPTECH™ business-to-business orders, including samples and bulk purchases. Sales and payments are handled by Norman Global Yatırım Anonim Şirketi, Türkiye. Please review this policy together with your quotation and order confirmation before making payment.
Order Confirmation & Payment
Orders become binding once we issue written order confirmation following your acceptance of our quotation. Product specifications, quantities, prices, payment currency, delivery arrangements and applicable charges will be confirmed in writing before payment. Please pay only after receiving our confirmed quotation and payment instructions, and include your quotation or order reference with your payment.
Delivery & Collection
Sample orders will be dispatched or made ready for collection by your nominated carrier within two business days after payment confirmation. Business days exclude Saturdays, Sundays and public holidays in Türkiye. This is the dispatch or collection-readiness period, not the transit time to your destination. Preparation and dispatch schedules for bulk, production and customised orders will be specified separately in your quotation and order confirmation.
Shipping Arrangements & Charges
Delivery may be arranged through our shipping service or collection by your nominated carrier, as agreed before payment. Shipping charges, the delivery destination and responsibility for any customs duties, import taxes and clearance costs will be specified in your quotation or order confirmation. Transit estimates depend on the carrier and destination and are separate from our preparation period. We will notify you of any known material delay affecting dispatch.
Storage & Moisture Protection
Popping candy is highly sensitive to moisture. Keep products in their original sealed packaging and follow the storage conditions stated on the label or product specification. Protect products from humidity, water, condensation and excessive heat during transport, storage and handling. Open packaging only when ready to use. Deterioration caused by improper storage or handling after delivery is not treated as a product defect attributable to us.
Order Cancellation
Sample orders may be cancelled by written request before handover to the carrier. For bulk or customised orders, cancellation after procurement, preparation or production has begun requires our written agreement. Where permitted by applicable law and agreed before payment, we may recover documented, reasonable and unavoidable net losses directly resulting from your cancellation, including non-recoverable payment processing fees, committed materials, work completed and non-cancellable transport costs. Any recoveries, savings or reusable materials will be deducted when calculating these losses. No automatic percentage cancellation fee applies. These deductions do not apply where cancellation results from our failure to fulfil the agreed order.
Returns of Unopened Products
For change-of-mind returns, please email your request within three business days of delivery, quoting your order reference. Products must remain unopened, with their original packaging and seals intact, and must have been stored in accordance with the product instructions. Please obtain our written return authorisation and shipping instructions before sending anything back. You are responsible for return shipping costs for these returns. Refunds are subject to inspection and confirmation that the return conditions have been met.
Opened Products & Quality Claims
Opened products or products with broken seals are not accepted for change-of-mind returns because of their sensitivity to moisture and handling conditions. This does not exclude claims for defects that were present at delivery. Please report visible damage, shortages or incorrect products within three business days of delivery, and any hidden defect promptly after discovery. Include your order reference, batch details and supporting photographs where available, and retain the affected goods and packaging for assessment. Do not use or return affected products until we provide instructions. Where a claim is verified as resulting from our error or a defect attributable to us, we will arrange an appropriate replacement or refund and cover any necessary authorised return shipping costs. Mandatory rights under applicable law remain unaffected.
Refunds
Once a refund has been approved and any required return inspection completed, we will confirm the refund amount and initiate repayment within five business days, unless applicable law requires an earlier refund. Refunds will normally be issued through the original payment method. Any cancellation deductions will be itemised and applied only as described in this policy and agreed before payment. The time taken for funds to appear in your account depends on your bank or payment provider.
Contact & Requests
For cancellation requests, return authorisation or delivery and quality enquiries, please email hello@poppingcandy.pro and include your quotation or order reference. Please do not send products back without first obtaining our written return instructions. Any order-specific changes to this policy must be expressly agreed in writing before payment. Nothing in this policy excludes rights or obligations that cannot lawfully be excluded under applicable law.